Your privacy matters to us. This policy explains exactly what personal data 72ph collects from players in the Philippines, how we use and protect it, and what rights you have as a data subject. Please read it alongside our Terms and Conditions before using the platform.
Last updated: January 2025 · Effective immediately upon registration
At 72ph, protecting the personal information of our players across the Philippines is a core responsibility we take seriously. This Privacy Policy sets out the types of data we collect, the purposes for which it is processed, the parties we may share it with, and the security measures we have in place to keep your information safe. By registering an account or continuing to use the 72ph platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, please discontinue use and contact our support team to close your account. This policy is governed by the Republic Act No. 10173, also known as the Data Privacy Act of 2012, and applies to all players based in the Philippines.
When you register and use 72ph, we collect a range of personal information necessary to provide you with a secure and compliant gaming experience. Registration data includes your full legal name, date of birth, residential address, email address, and mobile number — all of which are required to verify your identity and comply with Philippine gaming regulations. During the Know Your Customer (KYC) verification process, we may request a government-issued identification document such as a passport, driver's licence, or SSS/UMID card, along with a proof of address document. Financial data, including your payment method details, transaction history, deposit and withdrawal records, are collected and stored to process your payments and detect any irregular activity. We also collect technical data such as your IP address, device type, browser version, and session logs automatically when you access the platform, which helps us maintain security and improve the user experience.
Your personal data is used exclusively for purposes that are directly connected to operating and improving the 72ph platform and meeting our legal obligations as a licensed gaming operator serving the Philippines market. Identity and age verification is one of the primary uses — we process your submitted documents to confirm you meet the minimum age requirement and that your account details are accurate. Transaction data is used to process deposits and withdrawals promptly, investigate payment disputes, and detect fraudulent or suspicious behaviour in real time. We use your contact information to send you account-related notifications, security alerts, and, where you have consented, promotional communications about relevant offers on 72ph. Analytical data helps us understand how players interact with the platform so we can improve navigation, game performance, and mobile responsiveness. We do not use your personal data for automated decision-making that would have a significant legal or financial effect on you without human review.
72ph processes your personal data only where a valid legal basis exists under the Data Privacy Act of 2012 and any applicable regulations issued by the National Privacy Commission of the Philippines. The primary legal bases we rely on are: (a) the performance of a contract — processing is necessary to create and manage your gaming account and deliver the services you have requested; (b) compliance with a legal obligation — we are required by Philippine gaming authorities and anti-money laundering regulations to collect, verify, and retain certain player information; (c) legitimate interests — we process technical and behavioural data to protect the security of the platform and all its users; and (d) your consent — where we send marketing communications or use optional cookies, we do so only on the basis of your explicit consent, which you may withdraw at any time. Withdrawing consent for optional data processing will not affect the lawfulness of processing carried out before withdrawal.
72ph does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. We may share your data with carefully selected service providers who assist us in operating the platform, including payment processors, identity verification providers, customer support tools, and IT infrastructure partners — all of whom are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we are legally required to disclose personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies, and we will comply with such requirements within the bounds of the law. If 72ph undergoes a business restructuring, merger, or acquisition, player data may be transferred to the successor entity, and you will be notified in advance where required by law. All third-party data processors engaged by 72ph are required to maintain data protection standards consistent with the Data Privacy Act of 2012.
We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy or as required by applicable law and regulatory obligations. Account data and transaction records are generally kept for a minimum of five years following the closure of your account, in line with anti-money laundering retention requirements applicable in the Philippines. Technical logs and session data are retained for shorter periods and purged on a rolling basis unless required for an active security investigation. When your data is no longer needed and no legal obligation requires its continued retention, it is securely deleted or anonymised in a manner that prevents re-identification. If you request the deletion of your account, we will process that request and confirm the outcome within a reasonable timeframe, subject to any mandatory retention obligations that apply.
Under the Data Privacy Act of 2012, you have clearly defined rights with respect to the personal information 72ph holds about you, and we are committed to honouring those rights promptly and transparently. You have the right to be informed about how your data is collected and used — this policy serves that purpose, and you may request additional clarification at any time. You have the right to access a copy of the personal data we hold about you, and to request corrections if any information is inaccurate or incomplete. You also have the right to object to processing in certain circumstances, to request the erasure of data that is no longer necessary, and to data portability where technically feasible. To exercise any of these rights, contact our support team directly with your account details and the specific request — we will acknowledge receipt and respond within the timeframe required by Philippine law.
72ph uses cookies and similar tracking technologies to enable core platform functionality, remember your preferences, and analyse how the site is used so we can make improvements. Essential cookies are strictly necessary for the platform to function — for example, maintaining your logged-in session and storing your language preferences — and these are set automatically when you use the site. Analytical cookies help us understand aggregate usage patterns, such as which games are most popular and where players encounter difficulty, so we can prioritise improvements. Marketing or preference cookies are only set with your explicit consent, and you can manage your cookie preferences at any time through your browser settings or the cookie management interface on the platform. Disabling non-essential cookies will not prevent you from accessing or using 72ph, though some personalisation features may be limited.
We implement a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and the 72ph platform is encrypted using industry-standard TLS (Transport Layer Security) protocols, ensuring that your login credentials and financial details are protected in transit. Sensitive data at rest, including payment details and identity documents, is stored in encrypted form with access restricted to authorised personnel on a strict need-to-know basis. We conduct regular security assessments and vulnerability testing of our systems, and any identified risks are addressed promptly. In the event of a personal data breach that poses a risk to your rights and freedoms, 72ph will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.
72ph is strictly a platform for adults and does not knowingly collect personal information from anyone under the age of 21, in line with Philippine gaming eligibility requirements. Registration on the platform requires confirmation that you are of legal gaming age, and our KYC process is designed to detect and reject applications from individuals who do not meet the minimum age threshold. If we become aware that personal data has been collected from a minor, we will promptly delete that data and close the associated account without any obligation to return deposited funds. Parents or guardians who believe that a minor has accessed or registered on 72ph should contact our support team immediately so we can take swift action. We strongly encourage responsible use of parental controls and filtering software to prevent underage access to online gaming platforms.
72ph may update this Privacy Policy from time to time to reflect changes in law, platform features, regulatory requirements, or our data processing practices. When material changes are made, we will notify registered players via the email address on file or through a prominent notice on the platform before the changes take effect. The effective date at the top of this policy will be updated accordingly with each revision. Your continued use of 72ph after the updated policy takes effect constitutes your acknowledgment and acceptance of the changes. If you have any concerns about a change to this policy, please contact our support team before the effective date, or close your account if you no longer agree with how your data is handled.
A plain-language summary of the key commitments 72ph makes to every registered player in the Philippines.
72ph will never sell, rent, or share your personal information with advertisers or unrelated third parties. Your data is used solely to run your account, process payments, verify your identity, and meet the legal requirements that apply to licensed gaming operators in the Philippines. Every third-party service provider we work with is bound by strict data processing agreements that prohibit secondary use of your information. You remain in control of your data at all times and can request access, correction, or deletion through our support team.
Every piece of data you send to 72ph — from your login credentials to your payment details — travels over an encrypted TLS connection that prevents interception. Sensitive data stored on our servers, including identity documents submitted for KYC, is encrypted at rest and accessible only to authorised personnel with a verified business need. We run regular security assessments to identify and address vulnerabilities before they can be exploited. Your account is further protected by password controls and optional two-factor authentication available through your account settings.
As a player in the Philippines, the Data Privacy Act of 2012 gives you specific rights over your personal information, and 72ph is fully committed to honouring them. You can request a copy of the data we hold about you, ask for corrections if anything is wrong, and in certain circumstances request that your data be deleted. You can also withdraw marketing consent at any time without affecting your ability to use the platform. If you want to exercise any of your data rights, simply reach out to our support team and we will guide you through the process step by step.
Quick answers to what Filipino players ask most about how 72ph handles their personal data.
If you have any concerns about how 72ph handles your personal data, or if you want to exercise your rights under the Data Privacy Act of 2012, our support team is ready to help. You can also visit our FAQ for quick answers.